Service Coordinator
Company: Pape Material Handling Inc
Location: City of Industry
Posted on: January 2, 2026
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Job Description:
PAPE’ MATERIAL HANDLING, INC. – CITY OF INDUSTRY, CA SERVICE
COORDINATOR: Do you love working in an energetic, fast-paced
environment? Do you want to be a part of a winning team? Are you a
detail person, but also love working with people? If this sounds
like you, we would love to hear from you! Pape’ Material Handling,
the premier capital equipment dealer in the West, is looking for a
Service Coordinator to join their team. At Pape’, we invest in your
growth. From robust training programs to continuous support, we
equip our team members with the tools to succeed. In return for
your hard work, we offer competitive compensation, exceptional
benefits, and a strong work-life balance—all designed to support
you and your family. Make a difference. Grow your career. Join the
Pape’ Team! WHAT YOU’LL DO: As a Service Coordinator, you will be
in a dynamic, multi-faceted role that ensures our customers have a
great experience when they get their equipment repaired or serviced
at Pape’. As a Service Coordinator, you will be in a dynamic,
multi-faceted role that ensures our customers have a great
experience when they get their equipment repaired or serviced at
Pape’. You will be responsible for managing the daily flow of work
in and out of the shop service department. Key duties include
assigning shop repairs, creating and following up on repair quotes,
invoicing shop repairs and delivering exceptional customer service
via phone and email. You will also support the Shop Lead in
coordinating both customer and internal repairs. To succeed in this
role, you should be detail-oriented, thrive in a fast-paced
environment, and bring a positive, solution-focused attitude to the
team. WHAT YOU NEED: Excellent computer skills including Word,
Excel, Outlook, and the ability to learn our internal computer
systems. Excellent communication and customer relations skills.
Ability to thrive in a team. Experience working directly with
customers and knowledge of the material handling market are
preferred. Compensation: $26-32/hr (Depending on Experience) Why
work for Pape’: Competitive pay based on your skills, training, and
experience level. Outstanding benefits including – 401(k) & Roth
401(k) Retirement Plans with Company Match; Medical, Dental, Vision
and Prescription Insurance; Flexible Spending Accounts (Flex
Plans); Life Insurance; Short- and Long-Term Disability Insurance;
Employee Assistance Program; Online and Instructor-Led Training;
Tuition Reimbursement for Training Programs. Progressive Vacation
Plans, Sick Leave & Paid Holidays – Members receive 80 hours of
vacation (First year is prorated for new hires based on start
date), 40 hours of Sick Leave, and 7 paid holidays each year. Pape’
vacation plans also have tiers based on your seniority, so as your
seniority grows, your vacation time off does as well. Advancement –
Pape’ is a dynamic, growth-oriented organization with a focus on
promoting from within. Stability and reputation — Pape’ is a
family-owned, fourth-generation company with over 160 locations,
over 4,000 members and 85 plus years of experience. Pape’ is known
for their stability, honesty and integrity. Equipment – Pape’ has
the largest equipment inventory in the West and an unparalleled
parts inventory! Employee impact – Enjoy an open-door policy where
your voice will be heard and your opinions will matter. Training –
You will be provided with training and mentoring to prepare you for
your role and continued learning to grow your skills. The Pape’
Group maintains a drug-free workplace and as such, requires
candidates to successfully pass a pre-employment drug test. Equal
Opportunity Employer/Protected Veterans/Individuals with
Disabilities This employer is required to notify all applicants of
their rights pursuant to federal employment laws. For further
information, please review the Know Your Rights notice from the
Department of Labor.
Keywords: Pape Material Handling Inc, Rowland Heights , Service Coordinator, Customer Service & Call Center , City of Industry, California
