Commercial Service Advisor

Company: HS BLOCKERCORP INC
Location: Los Angeles
Posted on: February 18, 2026

Job Description:

Job Description Job Description Job Description: Commercial Service Advisor Department: Elevated Equipment Supply - Sales Reports To: Regional Director Location: Onsite Employment Type: Full-Time Overview: The Commercial Service Advisor is an entry-level sales role focused on delivering exceptional customer service and ensuring a seamless onboarding experience. By collaborating closely with Commercial Service Advisor (CSAs) and executing strategies tailored to each customer, this position plays a critical role in surpassing customer expectations for service delivery. As a liaison between the customer and the company, the Commercial Service Advisor ensures a positive customer experience through clear communication, e ective problem-solving, and timely service. Key Responsibilities: Customer Interaction: Respond to customer inquiries as it relates service delivery Assists CAEs with order placements, inventory allocations, tracking, accounts receivables, and after- sales support. Order Processing: Coordinate with warehouse and logistics teams to ensure timely delivery Accurately and timely processing all ‘Open’ sales orders for pick fulfilment and delivery. Ensure exceptional customer service and satisfaction through all Customer interactions. Problem Resolution: Address and resolve customer issues and complaints promptly. Escalate complex issues to the appropriate team members or departments for resolution. Maintain and update customer records as it relates to the Customer Success Representative role in the CRM and POS system. Key Performance Indicators Excellent communication and interpersonal skills, with the ability to collaborate effectively with various teams. Achieving and regularly exceeding KPIs and sales goals, working closely and productively with each CAM to ensure a strong success rate of sales and revenue. Strong attention to detail and accuracy in order processing and documentation. Proficiency in using computer systems, email, and office software for sales support tasks. Ability to multitask and prioritize responsibilities to meet deadlines efficiently. A proactive and positive attitude with a commitment to providing exceptional customer service. Flexibility to adapt to changing priorities and willingness to assist in various tasks as needed. Key Challenges The company is growing rapidly, and integration of systems and processes is ongoing. Ability to make pro-customer experience decisions while also adhering to company policies and guidelines. Ability to adapt to changing priorities by prioritizing tasks in a dynamic sales environment where priorities can shift quickly. Ability to prioritize customer initiatives and be a reliable liaison between sales and other internal departments. Job Knowledge, Skills & Experience: Cannabis industry knowledge and experience preferred, including regulations, market trends, and key players. Proven track record in a customer service role, and exceptional customer service. Strong problem-solving abilities Excellent communication skills with a keen focus on client needs and relationship building. Excellent general computer skills. (Microsoft Excel, Microsoft Teams, Microsoft Outlook, Microsoft Word, etc.) Multi Language is a plus Key Competencies Customer Focus: Strong commitment to meeting customer needs and delivering exceptional service. Empathy and the ability to build trust with customers. Communication Skills: Clear and e ective verbal and written communication. Professional and customer-friendly interaction. Problem-Solving: Proactive in identifying and resolving issues. Knows when to escalate more complex problems. Attention to Detail: High accuracy in processing orders and maintaining records. Technical Proficiency: Competence in using CRM systems and o ice applications (e.g., Excel, Outlook). Time Management: Ability to prioritize and manage multiple tasks in a fast-paced environment. Strong organizational skills to meet deadlines. Team Collaboration: collaboration with colleagues across departments. Supports a positive, team-oriented work environment. Adaptability: Flexibility in handling a variety of tasks and adapting to change. Openness to evolving customer needs and company processes. Proactive Attitude: Takes initiative to anticipate and address customer needs. Willingness to go above and beyond to ensure satisfaction. Industry Knowledge: Understanding of the cannabis industry, including regulations and trends.

Keywords: HS BLOCKERCORP INC, Rowland Heights , Commercial Service Advisor, Customer Service & Call Center , Los Angeles, California