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Technical Support Engineer

Company: Axiomtek
Location: Rowland Heights
Posted on: May 9, 2022

Job Description:

Job DescriptionSalary: JOB BRIEFTech Support Engineer is a key technical position in the operations department. This is a supporting position which is not only develops process improvements to effectively utilize equipment and materials to maximize production but also provides customers and end-users with post-sale product and technical support. Frequent interaction with other departments and customers is required. This position must possess problem-solving abilities as it relates to hardware and/or software questions associated with the use of Axiomtek products in customer applications. This position will be a major technical support/communication channel to the Axiomtek HQ Technical team in Production/QC/RMA departments.ROLE OBJECTIVEProvide and lead support to Engineering Team with a high level of professionalism and in a manner that reflects positively on the organization.KEY RESPONSIBILITIES include the following. Other duties may be assigned.

  • Assist Production Supervisor and his team to optimize production processes and fulfill daily scheduled order.
  • Create or assist engineers to create integration or production documents, includes and not limited to Customer Specification Instruction (CSI), which will serve as the build "blueprint".
  • Work with related engineers in other department or HQ to troubleshoot and repair problematic product.
  • Provide technical training for operations, sales and clients.
  • Manage/maintain all production/engineering related equipment, machinery, tools and software.
  • Provide in-deep technical support to customer for post-sales customer service
  • Coordinate with Technical Support Technicians to customers for RMA repair requests.
  • Facilitate problem resolution through on site troubleshooting efforts or by utilizing remote Axiomtek engineering resourcesQUALIFICATIONS, SKILLS AND PREFERRED ATTRIBUTES:
    • Bachelor or Associate's degree in Computer Science/Engineering or Electrical Engineering; or 3 to 4 years-related experiences and/or specialized apprenticeship training; or equivalent combination of education, training and experience.
    • Strong communication & customer relations skills.
    • A+ Certification is recommended and the ability to apply basic mathematical concepts.
    • Familiar with Microsoft Windows embedded, XP, 7, 8, 10 and Linux System Installation, testing and troubleshooting.
    • Ability to effectively contribute and communicate in a professional team environment.
    • Ability to interpret technical documents.
    • Ability to use oscilloscope, multi-meter, soldering station and other electronic equipment. BENEFITS:
      • Medical Insurance
      • Dental Insurance
      • Vision Insurance
      • 401 (k) & Employer Matching
      • Company Paid Group Life Insurance
      • Paid Time Off
      • Paid Federal HolidaysPosition is In-OfficeCOVID-19 Considerations:Axiomtek prioritizes the health and safety of its employees and guests. We follow the guidance of our state & local health departments. Based on that guidance, we require face masks to be worn & conduct daily health screenings of employees.

Keywords: Axiomtek, Rowland Heights , Technical Support Engineer, Engineering , Rowland Heights, California

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