Outreach Manager
Company: LA Family Housing
Location: North Hollywood
Posted on: April 30, 2024
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Job Description:
POSITION: Outreach Manager- Weekend DIVISION: Programs- Outreach
LOCATION: North Hollywood, CA SCHEDULE: Full-Time (Thursday-
Monday) HIRING RATE: $69, 728/annual WHY JOIN US : You believe that
every person deserves a place to call home. You see that
homelessness is a systemic issue and want to be a part of the
solution. You are ready to utilize your talent, experience, and
creativity towards purpose-driven work. You want to work alongside
industry leaders to learn, implement, and pioneer best practices.
LA Family Housing is a leading non-profit agency in Homeless
Services and Real Estate Development. With over 40 years of
experience and 11,000+ lives changed each year, we know what it
takes to end homelessness. We take tremendous pride in the
emergence of our staff as national leaders in innovation, best
practices, and policy within housing production and homeless
services. Join the fight to end homelessness and make a difference
in people's lives at LA Family Housing! THE POSITION : The Outreach
Manager position at LA Family Housing is an exciting opportunity
for a skilled leader to make a significant impact on the lives of
those in need. In this role, you will lead a street-based team of
professionals with the goal of providing high-quality service to
individuals experiencing homelessness in SPA 1 and SPA 2. As an
Outreach Manager, you will collaborate with other homeless outreach
entities in the region who are part of the Coordinated Entry System
(CES). As an Outreach Manager, it is your responsibility to ensure
direct staff support to the countywide outreach system that'll
assist in identifying, engaging, connecting/ re-connecting people
experiencing homelessness. Under your guidance, your team will
provide supportive services, mental and physical health resources,
and lifesaving care. Additionally, the Outreach Manager will lead
efforts to secure interim and/ or permanent housing for individuals
experiencing homelessness. WHAT YOU'LL DO : Provides individual and
team supervision using site and field-based models to support
administrative, clinical, and program compliance Supports staff to
respond to and resolve participant emergencies in the field and
ensures appropriate service coordination Provides job counseling or
disciplinary action to Outreach staff, as needed, to elicit
professional, efficient, and ethical job performance in all areas
Develops, maintains, and utilizes detailed reports that support
LAFH Outreach activities, assists staff in organizing their
participant needs, and collaborates within Outreach Coordination
activities to rapidly prioritize participants their team members
serve Develops, maintains, stewards, enhances, and supports
external partnerships within the homelessness and housing response
systems and other systems that influence homeless programs
Motivates team members and provide on-going supervision and
feedback Conducts timely performance evaluations and ensure
submission to HR Coaches and develop direct supervisees and assess
performance Manages a street-based outreach team in all aspects of
job performance, and ensures application of best practices and
standard of care expectations Additional tasks, projects, and
responsibilities as assigned by supervisor WHAT YOUR'RE SKILLED AT
: Must have excellent written and verbal communication and
interpersonal skills, including customer service focus in working
with all internal organizational levels and external contacts
Ability to work in a fast-paced environment Strong decision-making
skills Proficient computer skills (Microsoft Office, Excel,
PowerPoint) Passion for ending homelessness Exercise independent
judgment and leadership abilities including ability to make sound
decisions Knowledge and experience in conducting street outreach;
understanding of the Coordinated Entry System (CES) and its
overarching goal of achieving "functional zero" for those
experiencing homelessness Extensive knowledge of issues facing
homeless single adults (e.g. chronic health, substance abuse,
mental health, domestic abuse, resources for undocumented persons)
Social Service or non-profit management experience with ability to
work with limited supervision OTHER : Maintain and execute
confidential information according to HIPAA standards Ability to be
flexible and work in an environment subject to ongoing change
Bilingual: Spanish/English preferred Obtain and maintain CPR/First
Aid Certification Ability to pass post-offer Tuberculosis (TB)
clearances Ability to pass a pre-employment physical exam Travel is
a regular duty for this position and is required 30% of the time
Must have and maintain a valid California Driver's License and auto
insurance in good standing Use of a personal vehicle to travel
between worksites and other locations is required Ability to work a
9/80 work schedule WHAT YOU'VE ACCOMPLISHED : Minimum of two (2)
years of social service experience Minimum of one (1) year of
relevant management experience WHAT WE OFFER : Health, Dental,
Vision, Life Insurance, 403B Retirement Plan, 529 Education Savings
Plan, Long Term Disability, Employee Assistance Program, Flexible
Spending Accounts (FSA), Legal Access Plan, Employee Appreciation
Program, Company Sponsored Employee Events, Staff Development, 9/80
Alternative Work Schedule, Paid Sick, Vacation and 13 Observed
Holidays, Public Service Loan Forgiveness Program Eligibility,
Professional Development Funds, Emergency Funds and more! PHYSICAL
DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of the
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. Potential
physical demands include but are not limited to: walking, climbing
stairs, handling, finger/grasp/feel objects and equipment,
reaching, communicating, being mobile, repetitive motions, visual
activity, driving, and entering buildings. Comfortable working in a
pet friendly environment. If an accommodation is needed, please
inform the Human Resources Department. EQUAL EMPLOYMENT OPPORTUNITY
LAFH is committed and proud to provide equal employment
opportunities to all employees and applicants without regard to
race, color, religion, sex, sexual orientation, national or ethnic
origin, age, disability or status as a veteran. FAIR CHANCE ACT LA
Family Housing will consider qualified applicants with a criminal
history pursuant to the California Fair Chance Act. You do not need
to disclose your criminal history or participate in a background
check until a conditional job offer is made to you. After making a
conditional offer and running a background check, if LA Family
Housing is concerned about conviction that is directly related to
the job, you will be given the chance to explain the circumstances
surrounding the conviction, provide mitigating evidence, or
challenge the accuracy of the background report. Find out more
about the Fair Chance Act by visiting the California Department of
Fair Employment and Housing's Fair Chance Act webpage. Travel
Required Yes. 30% Travel required; Use of personal vehicle required
Qualifications Experience Required ------1 year: Relevant
managerial experience ------2 years: Social Services experience
Employment Type: Full Time
Keywords: LA Family Housing, Rowland Heights , Outreach Manager, Executive , North Hollywood, California
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