Healthcare Client Services Director
Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025
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Job Description:
A company is looking for a Director for Client Services -
Healthcare VA.
Key Responsibilities
Lead, coach, and manage a team of Virtual Assistants supporting
US-based healthcare professionals
Monitor and evaluate individual and team performance using KPIs and
scorecards
Handle escalations and provide timely resolutions to both internal
and client concerns
Qualifications
Proven experience in customer service or virtual assistant
management, preferably in the healthcare industry
At least 5 years of leadership experience managing large teams
Experience in handling client relationships, including managing
escalations and maintaining high customer satisfaction levels
Strong background in team reporting, monitoring, and performance
management
Familiarity with healthcare processes, medical terminology, or
experience supporting US healthcare clients
Keywords: VirtualVocations, Rowland Heights , Healthcare Client Services Director, Executive , Vista, California
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