Technical Support Engineer
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Technical Support Engineer to provide
advanced technical assistance for complex customer issues.
Key Responsibilities:
Serve as the escalation point for complex technical issues
requiring in-depth product knowledge
Create detailed technical documentation and assist the DevOps team
with system monitoring and deployment processes
Act as a technical liaison between customers, Support, Engineering,
and DevOps teams to ensure clear communication
Required Qualifications:
Bachelor's degree in Computer Science, Information Technology, or
related field, or equivalent practical experience
3-5 years of experience in technical support or a similar
customer-facing technical role
Experience working with development teams or in a technical liaison
capacity
Background in software troubleshooting and technical problem
resolution
Familiarity with DevOps principles and infrastructure management is
a plus
Keywords: VirtualVocations, Rowland Heights , Technical Support Engineer, IT / Software / Systems , Vista, California
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