QuickBooks Online Mid-Market Premium Specialist - Hybrid
Company: Intuit
Location: La Mesa
Posted on: January 13, 2026
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Job Description:
QuickBooks Online Mid-Market Premium Specialist - Hybrid at
Intuit summary: The QuickBooks Online Mid-Market Premium Specialist
provides expert technical and consultative support to mid-market
customers, focusing on complex bookkeeping and software issues.
This role requires strong financial acumen, customer advocacy, and
collaboration with internal teams to enhance customer experience
and product functionality. The position is hybrid, involving both
remote and in-office work, and demands continuous learning to
maintain expertise in QuickBooks Online products. Overview
Overview: We are seeking passionate and driven individuals to
deliver a differentiated support experience for our Mid-Market
customers. This exciting opportunity focuses on businesses with
over $2.5 million in annual revenue, addressing their unique
opportunities and complex needs. The role requires a blend of deep
technical product support, financial acumen, and strategic customer
service. The ideal candidate will be a tech-savvy problem-solver
with a strong background in bookkeeping principles, passionate
about leading change, collaborating with internal teams, and
providing a world-class customer experience. Mindset: Daily
demonstration of our Prosperity Principles: Advocacy, Ownership,
and Expertise. Enthusiasm for leading change and effective
collaboration with supporting functions. Excellent verbal and
written communication skills, with the ability to convey technical
information in an accessible manner. Demonstrated ability to
problem-solve and multitask efficiently in a dynamic environment.
Comfort with ambiguity and adaptability to changing priorities. A
collaborative team player who actively contributes to collective
goals. Qualifications: What You'll Bring Experience : 1-3 years of
experience using QuickBooks Online, with preferred experience in
QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks
Money OR a completed Intuit Academy Bookkeeping Certification.
Proven experience in a customer support role, preferably within a
tech or SaaS environment Credentials : An active QuickBooks Online
Level 1 Certification is required and must be provided before your
start date. Technical & Financial Acumen : A strong understanding
of bookkeeping principles and financial terminology. Demonstrated
ability to analyze complex challenges, identify root causes, and
communicate effective solutions. Hybrid Work Requirement : Minimum
requirement of 2 days in the office 4 hours per day A dedicated
high-speed internet connection (DSL, cable, or fiber) is required
for Work from Home. Responsibilities: What You'll Do Deliver Expert
Support : Provide superior technical and consultative support for
Mid-Market QuickBooks users. Troubleshoot and resolve complex
software-related issues via phone, and chat, in a professional and
reassuring manner. Apply prosperity principles to customer
solutions. Be a Customer Champion : Act as the voice of the
Mid-Market customer, demonstrating ownership of their success.
Partner with teams such as; Learning & Development, Sales, and
Product Management, to relay client feedback and drive improvements
to the product and customer experience through strong advocacy.
Lead and Innovate : Create high-quality customer interactions that
instill confidence. Identify trends and opportunities within the
Mid-Market segment to help pioneer a differentiated service model,
leveraging expertise in the field. Empower Customers : Guide
clients through the advanced functionalities of QuickBooks Online,
including invoicing, complex bookkeeping, account setup, payroll,
and more, fostering their prosperity through effective use of the
platform. Maintain Expertise : Stay current with all updates, new
features, and functionalities of the QuickBooks Online platform to
serve as a trusted advisor, demonstrating continuous commitment to
expertise. Intuit provides a competitive compensation package with
a strong pay for performance rewards approach. The expected base
pay range for this position is California $23.00 - $29.50. This
position will be eligible for a cash bonus, equity rewards and
benefits, in accordance with our applicable plans and programs (see
more about our compensation and benefits at Intuit®: Careers |
Benefits). Pay offered is based on factors such as job-related
knowledge, skills, experience, and work location. To drive ongoing
fair pay for employees, Intuit conducts regular comparisons across
categories of ethnicity and gender. Keywords: QuickBooks Online,
Mid-Market support, Bookkeeping, Customer service, Technical
support, SaaS customer support, Financial software, Payroll,
QuickBooks certification, Hybrid work
Keywords: Intuit, Rowland Heights , QuickBooks Online Mid-Market Premium Specialist - Hybrid, IT / Software / Systems , La Mesa, California
