Assistant Cemetery Manager

Company: Queen Of Heaven Cemetery | Queen Of Heaven Mortuar
Location: Rowland Heights
Posted on: October 9, 2021

Job Description:

• Assists the Cemetery Manager in planning, organizing and directing day-to-day operations and activities at an Archdiocesan cemetery.
• Provides administrative support by preparing financial and statistical records and reports.
• Performs the duties of the Cemetery Manager in the Manager's absence.
• Assists in coordinating office and grounds activities to assure efficient and effective operations.
• Trains and provides work direction to office support staff.
• Monitors and analyzes office workflow and makes recommendations to improve efficiency.
• Investigates and resolves operational problems and complaints or refers to Cemetery Manager as appropriate.
• Counsels families and cemetery patrons making pre-need and at-need burial arrangements.
• Provides specialized information concerning cemetery policies and procedures, available product lines, locations and costs.
• Assists cemetery patrons at the counter, on the telephone and in writing.
• Prepares and processes a variety of documents including contracts, invoices, receipts, permits and other forms.
• Calculates and totals purchase price for grave, crypt, memorial, marker, bell-liner and flower vase.
• Receives and counts cash payments and processes for deposit according to established procedures.
• Operates office equipment including typewriter, copier, computer terminal, and calculator.
• Performs related duties as required.

• High School Diploma or equivalent. Coursework in accounting, business administration or social science. Experience with public relations or customer service.
• Three years of increasingly responsible experience in cemetery office work.
• Bilingual skills in English/Spanish required.

• Basic accounting principles and practices.
• Financial and statistical record-keeping techniques.
• General principles of business administration.
• Cemetery grounds and office activities.
• Interpersonal skills including tact, courtesy and diplomacy.

• Financial and statistical report preparation.
• Providing administrative support to the Cemetery Manager.
• Providing specialized information and assistance to others.

• Assist the Manager of a large cemetery in directing operations and office activities.
• Prepare and maintain financial and statistical records and reports.
• Communicate effectively in written and oral form.
• Serve as Cemetery Manager in the Manager's absence.
• Advise and assist cemetery patrons in making burial arrangements.
• Relate to patrons and families with empathy and concern.
• Train and provide work direction to office support staff.
• Develop and maintain effective working relationships.
• Position requires ability to frequently exert up to 10 pounds of force to move objects and occasionally exert up to 20 pounds.
• Filing and retrieving documents from 4-drawers-cabinets 5 feet high. Must reach above shoulder for 2 drawers or crouch to reach lower drawers.
• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending, stooping, and walking.
• Sustain frequent movement of the fingers, wrists, hands, and arms.

• Occasionally lift up to 20 pounds.
• Sit for sustained periods of time on a daily basis.
• Perform tasks requiring intermittent bending stooping, and walking.
• Sustain frequent movement of the fingers, wrists, hands and arms.

Keywords: Queen Of Heaven Cemetery | Queen Of Heaven Mortuar, Rowland Heights , Assistant Cemetery Manager, Other , Rowland Heights, California