Escalation Response Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 5, 2025
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Job Description:
A company is looking for an Escalation Response Specialist II to
assist with responding to complaints and escalations from
members/providers.
Key Responsibilities
Provide timely resolutions to escalated issues from various
communication channels
Serve as a liaison to maintain relationships between departments
for issue resolution
Support documentation, tracking, and resolution of assigned
complaints and inquiries
Required Qualifications
High School diploma or GED required
1 - 2 years of related experience preferred
Vocational or technical education may be required
Customer service escalations or resolution experience in healthcare
is highly preferred
Knowledge of Medicare rules and guidelines is preferred
Keywords: VirtualVocations, Rowland Heights , Escalation Response Specialist, Other , Vista, California
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