Medicare Member Engagement Specialist
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Sr Specialist, Medicare Member
Engagement (Remote).
Key Responsibilities
Monitor and evaluate call interactions to assess agent performance
against quality standards
Provide constructive feedback to agents and collaborate with team
leaders to enhance performance
Document evaluation results and present findings to management,
recommending training and development
Required Qualifications
High School Diploma or equivalency
3 years' experience in customer service with a focus on quality
assurance or healthcare systems
Experience conducting intake, interviews, and/or research of
consumer or provider issues
Basic understanding of managed healthcare systems and Medicare
Associate or bachelor's degree in social work, Human Services, or
related field preferred
Keywords: VirtualVocations, Rowland Heights , Medicare Member Engagement Specialist, Other , Vista, California
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